Return and Policy

At Comfy Essentials, we want you to love every purchase you make. If for any reason you’re not completely satisfied with your order, we’re here to help. Please read our return and refund policy carefully to understand your rights and options.

1. Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must:

  • Be unused and in the same condition you received it.

  • Be in its original packaging with all tags and accessories included.

  • Have proof of purchase (order number or receipt).

To start a return, please contact us at [your email address] with your order details and reason for return. Our team will provide you with instructions and a return address.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Beauty and personal care items (for hygiene reasons).

  • Sale or clearance items.

  • Gift cards or downloadable digital products.

If you’re unsure whether your item qualifies for a return, please contact us before sending it back.

3. Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable. If your refund is approved, the return shipping fee (if applicable) will be deducted from your refund amount.

4. Exchanges

We only replace items if they are defective, damaged, or the wrong product was sent.
If you need an exchange, please contact us at [your email address] within 7 days of receiving your order.

5. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us immediately with photos of the product and packaging. We’ll work quickly to send a replacement or issue a refund.

6. Cancellations

Orders can be canceled within 24 hours of purchase before they are processed for shipping. Once shipped, the order cannot be canceled.

7. Contact Us

For any questions or to start a return, please reach out to our support team:
📩 Email: [your email address]
🏢 Store Name: Comfy Essentials